Neptune 360 Mobile2.1.1

ANALYZE AND PRESENT DATA AT THE SOURCE
Simplify the collection of meter reading data and turn it into actionable information with the Neptune 360 Mobile(TM) app. This app enables your personnel to make the most of their time while in the field, providing on-the-spot analysis and presentment capabilities. Part of the enhanced Neptune 360(R), Neptune 360 Mobile(TM) leverages the detailed, accurate metering data from the E-Coder(R) absolute encoder register. Analyze that metering data at the source to improve your customer service as well as identify leaks and reverse flow.

AUTOMATE AND OPTIMIZE YOUR FIELD OPERATIONS
Neptune makes it easy for your utility to optimize workforce and operational efficiency. Running on any common phone or tablet, Neptune 360 Mobile(TM) enables your field techs to collect detailed data logging information when needed during on-site customer visits. They can immediately generate graphs of a customer’s water usage patterns to show exactly when they used more water than usual or when a probable continuous leak began somewhere in their house. The graphs also provide all E-Coder(R) alerts to further aid in troubleshooting usage anomalies. Our Neptune 360 Mobile(TM) app is easy to install and use, and immediately puts AMI functionality literally in the palm of your hand - including 96 days of hourly interval data as well as flags for leaks, tamper, and reverse flow straight from the meter.

PROVIDE PROACTIVE, CONFIDENT CUSTOMER SERVICE
The Neptune 360 Mobile(TM) app helps your utility save time and money, especially when it comes to saving truck rolls by allowing faster response in the field. It puts the power of Neptune’s E-Coder(R) technology and advanced analysis into more of your utility personnel’s hands.

With simplified access through the app to accurate, timely information, your personnel can take care of a customer’s water-related issue or answer a question then and there, in a single site visit. Quickly, easily, and confidently, they can inform customers of high water consumption and identify leaks and other problems much earlier, cutting weeks and possibly months in the discovery and saving customers a great deal of money in the process. All this proactivity can head off high bill complaints, reduce delinquent payments, and eliminate write-offs.

Version History Just minor enhancements and bug fixes 2.1.1 Sep 17 This release includes security enhancements to support Single Sign-On (SSO) and Multi-Factor Authentication (MFA), along with a required .NET 10 framework upgrades and minor enhancements and bug fixes. 2.1.0 Aug 6 This release focuses on new enhancements and critical bug fixes to provide a more stable and reliable mobile experience. 2.0.2 Mar 6 general enhancements and bug fixes 2.0.1 06/06/2025 This release contains a mobile platform update to the .NET MAUI framework as well as some general enhancements and bug fixes. 2.0.0 01/28/2025 General enhancements and bug fixes 1.8.2 03/22/2024 This release includes general enhancements and some minor bug fixes. 1.8.1 02/08/2024 This release includes general enhancements and minor bug fixes. 1.8.0 02/02/2024 This release includes improvements to the reading offload process to recover from potential communications issues during the offload process. 1.7.6 10/04/2023 Fixed an issue which was preventing the application from running on iOS 17 public Beta. 1.7.5 09/14/2023 This release contains a few minor adjustments. One adjustment made is to no longer populate the MIU ID field on Neptune 360 Mobile’s Meter page with the Meter ID value, if the Collection ID field on the import file is blank. 1.7.4 09/05/2023 This release includes support for Offline Mobile Maps through Neptune 360 and Route Management, additional device logging, and support for invalid reading editing while in the field. 1.7.3 02/17/2023 This release contains several enhancements, including a UI update for the Meter Reading page, support for synced invalid readings being pushed back to 360 Mobile, and read code handling for export. Bug fixes for the Meter Reading status filter count and High Low alert tones is also included. 1.7.1 11/03/2022 fixed issue with app crashing if no street address available at premises 1.6.1 07/18/2022 Enhancements to All Meters screen, including new “Invalid” filter option and other minor UI changes 1.5.9 05/26/2022 This release contains enhanced capabilities to ensure retention of captured readings in the event of an interruption of internet communication while in the process of off-loading. 1.5.6 01/14/2022 This release includes some bug fixes and several new enhancements, including adding a password reset option to the login page, a new alert tone for invalid readings, and better messaging across the application. 1.5.5 12/28/2021 This latest version supports various enhancements to the Meter page, a bug fix on intermittent unload errors, and an enhancement feature for Belt Clip RF Mode selection.
Please reach out to support@neptunetg.com with your questions or for access to the Neptune 360 Mobile Users' Guide. 1.5.4 09/10/2021 This latest version supports the handling and correction of “H” invalid readings and includes a new feature for auto-transmitting data logs to the web application.
Please reach out to support@neptunetg.com with your questions or for access to the Neptune 360 Mobile Users' Guide. 1.5.3 06/24/2021 This latest version contains bug fixes and improved application logging.

Please reach out to support@neptunetg.com with your questions or for access to the Neptune 360 Mobile Users' Guide. 1.5.2 03/23/2021 MOBILE MAPPING
Improved the functionality of the Missed filter in the map view when reading routes

APPLICATION LOGS
This latest version contains improved logging and bug fixes

Please reach out to support@neptunetg.com with your questions or for access to the Neptune 360 Mobile Users' Guide. 1.5.1 12/29/2020 SHARING DATA LOGS
Resolved an issue where data logs could not be shared.

MANUAL READINGS
Resolved an issue where the application would crash after entering a series of manual readings. 1.4.30092000 09/24/2020 SYNCING READINGS
Resolved an issue where captured readings could not be synced or unloaded.

PREVIOUS READING DISPLAY
The previously captured reading of each meter can be displayed within assigned routes. This option is controlled by a preference in the Settings page of Neptune 360.

APPLICATION LOGS
Application logs can now be captured and emailed to support@neptunetg.com for troubleshooting assistance. Refer to the About page. 1.4.30081200 08/13/2020 PREVIOUS READING DISPLAY
The previously captured reading of each meter can be displayed within assigned routes. This option is controlled by a preference in the Settings page of Neptune 360.

APPLICATION LOGS
Application logs can now be captured and emailed to support@neptunetg.com for troubleshooting assistance. Refer to the About page.

Please reach out to support@neptunetg.com with your questions or for access to the Neptune 360 Mobile Users' Guide. 1.4.30080600 08/07/2020 OFFLINE READING
This latest version contains improvements for offline reading.

REMOVE INVALID READINGS
If an invalid (non-billable) reading was captured, Neptune 360 Mobile now offers the ability to remove the reading that way a keyed reading can be entered.

TOUCH READINGS
We resolved an issue where some touch readings could not be read.

DATA LOGGING AND PRESSURE LOGGING
We resolved an issue where captured data logs or pressure logs were not being saved.

Please reach out to support@neptunetg.com with your questions or for access to the Neptune 360 Mobile Users' Guide. 1.4.20051300 05/22/2020